Five stages. Defined outputs. Live in 21 days.
Every step in this sequence has a named deliverable. When we say ready, we mean script signed off, CRM configured, dialer tested, and QA baseline set — not nearly there.
01
Scope defined. Process mapped. Day one.
We document your volume targets, KPIs, existing CRM, and dialer setup. Output: a signed scope document and campaign brief before any seat is allocated.
02
Agents assigned. CRM access live.
Matched agents are assigned by vertical experience. CRM credentials provisioned, dialer queues built. Output: fully credentialed team with campaign environment ready.
03
Script certified. Objections drilled.
Agents run your script through live role-play and QA scoring until pass threshold is met. Output: script sign-off, call recording baseline, and QA rubric locked.
Calls running. Volume tracked from hour one.
04
Campaign goes live with full dialer throughput. Output: first 100 transactions logged, conversion rate recorded, and supervisor sign-off on call quality before day-end.
KPI dashboards live. Continuous, not reactive.
05
Real-time dashboards surface conversion rate, handle time, and QA scores from launch day forward. Monitoring is built into the system — not triggered by a complaint.
Bring your stakeholders a go-live date, not a maybe.
Tell us your volume, your CRM, and your timeline. We will map your campaign to the sequence and send back a concrete start date.